5 Ways to Resolve Issues With iPhone Remote App

By | March 19, 2017

The Remote app that connects your iPhone to your, Apple TV and Mac iTunes library is the holy grail of all couch potatoes. With your feet up and a little imagination, you can feel at the center this technologically driven city-state.

Like most new tech, however, there are inevitably going to be a few problems. Even if you have followed Apple’s set-up instructions to the letter, you still might not be able to control your own little empire of modern marvels. If this is the case then here are five steps you should try first before calling for help.

1. Get Up to Date 

One of the commonest reasons why the remote app is not working is that some, or all of the devices you want to connect do not have the same, most up to date software.

New software may offer better features and bug fixes, but trying to connect to devices with older versions can cause problems. You need to make sure the iPhone’s operating system (iOS) and the version of remote you are using are the latest. Make sure you also have the same, newest iOS in your Apple TV, Mac and iTunes library.

2. Get on the Same Network

This could easily be called the ‘’duh!’’ problem. If after making sure all the software is up to date, your Remote app is still not working check all the devices you are trying to control are on the same Wi-Fi network. Your iPhone, Apple TV, and Mac iTunes need to be on the same network to communicate with each other. On the iPhone, go to Settings > Wi-Fi to see what network you’re on and select a new one if needed. Similarly, go to the settings menu on your other devices to change the network if required.

3. Home Sharing

Apple’s Remote app relies on technology the company calls ‘’Home Sharing’’.  This has to be enabled on all the devices you are trying to connect otherwise your iPhone can’t communicate with them. Along with making sure everything is using the same WiFi network, this is one of the easiest problems to sort out. On the iPhone, open the remote app and if Home Sharing is not turned on you will be prompted to set it up using your Apple ID.

On your Mac, set up Home Sharing in iTunes by going to Settings>General> Computers and follow the instructions given on the screen.

4. Change Your Firewall

A firewall is a security program that prevents other computers from connecting to yours without permission. Unfortunately, it can also inadvertently stop your iPhone from connecting to your Mac. An obvious indication of this is if the Remote app says it is unable to find your iTunes library. To solve the problem on your Mac go to System Preferences>Security>Firewall. Here, create a new rule that specifically allows incoming connections to iTunes.

5. Start Again

If all else fails and you still can’t get the Remote app to work the best solution might be to simply uninstall the app and start again from scratch.

Just delete Remote from your iPhone and then download it again. Once you have launched it, make sure to turn on Home Sharing and sign into the same account as on your Mac or Apple TV.

After following all or some of these steps, you should hopefully now be able to sit back and relax as lord of your own technological island. If not, just use your iPhone to call up Apple for more help.

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