As any avid iPhone user knows, some problems are easier to work around than others. Maybe you dropped it while trying to snap a quick photo of a monkey at MacRitchie Park, or maybe you just picked it up from your bedside table and found it this way; whatever the case, finding your iPhone stuck with a black screen always induces a feeling of panic. However, the situation is not as hopeless as you might think. Follow these steps to figure out whether or not you really do have to walk into the Apple store with a fallen face. You just might be able to save yourself the trouble (and the money!).
Step 1 – Diagnose the problem
There are a couple of things that could be causing your iPhone to stay black. If you launched an app before the screen went black, it may have been a simple crash.
First, double-tap the ‘Home’ button to see a list of running apps, then swipe up to force it closed. Try opening the app again to see if the crash is recurring. If so, you’ll need to fix the app.
If the ‘Home’ button does nothing, check to see if the phone is on by flipping the ‘Silent’ switch on and off (or pushing the volume buttons.) If you hear sound or the phone vibrates, the phone is on and it’s time to move on to Step 2.
If nothing happens, the phone is off and you can skip to Step 4.
Step 2 – Restarting your phone
There are a lot of things that could cause your screen to freeze. When it does, one of the first things to do is simply to restart your iPhone and see if the display still works. If it does and the freeze is not a recurring problem, it’s probably nothing to worry about. However, if the display still doesn’t work after restarting the phone it is time to try Step 3.
Step 3 – Restoring your iPhone
When resetting your phone doesn’t seem to help, the next solution to try is restoring your phone to factory settings. This should fix the problem if it is being caused by a software malfunction. Just plug your phone into your PC/Mac, open iTunes, select the device, hit ‘Restore iPhone’, and then confirm by clicking ‘Restore’. If you have any important data on the phone, make sure to back it up first. If restoring your phone to factory settings did not fix the problem, skip down to Step 5.
Step 4 – Check the battery
If your phone is off, plug it into your wall charger. Give it a couple of minutes to charge and then press the ‘Home’ button or ‘Sleep/Wake’ button. If the screen lights up with a drained battery icon, you know it was simply dead. Whew! If this did nothing, move on to Step 5.
Step 5 – Hardware problems
If your iPhone is still not working after trying these solutions, it is probably a hardware issue. Perhaps the battery has been jostled off the contact or the display adapter connector was unseated. Whatever the case, you have two options: try to fix it yourself (not recommended) or seek the help of a professional. Contact either Apple support or a local Apple retailer in your area like ‘nübox’ or ‘iStudio’ in downtown Singapore to potentially repair or replace your phone. Whether you have a warranty on your phone or not, it may be time to get another or upgrade to a newer phone. If you’re bent on attempting the repairs yourself, make sure you find a guide that gives you accurate step-by-step information (preferably with a visual aid like photographs or a video.)