5 Common iPhone 6 and 7 Problems And How To Repair Them

By | March 5, 2017

Your iPhone is like a lifeline; it keeps you organized, helps you plan trips, keep in touch with your friends throughout the day, and bump your favorite tunes while you’re taking a long drive. But sometimes, your phone has other plans. Like most slick new pieces of technology, iPhones can be prone to a few problems here and there.

Here are 5 of the most common problems and what you can do to fix them:

iPhone Screen Freeze

Occasionally, the iPhone 6/6+ has been known to freeze up when running an app. If you’re in the middle of something and your screen becomes unresponsive, try this:

Push the lock button once to turn the screen off. Push it again and unlock the phone. If your app is still not working, reset the phone by holding down the ‘Sleep’ and ‘Home’ buttons together until you see the Apple logo.

If the app continues to freeze, try updating or reinstalling the app. If it happens with multiple apps or with no apps open, try updating or reinstalling iOS on your phone.

iPhone Sent Messages Not Being Received

Some users have reported that their contacts are not able to receive text messages or calls from their iPhone 6/6+ but still receive them from other phones as normal. If this is the case, try these fixes:

  • First, turn off iMessage and then try sending a message. If it is still not received, turn it back on and try again.
  • Second, make sure you haven’t blocked that contact by going to ‘Settings’, then ‘Phone’, and then ‘Blocked’.
  • Third, delete the conversation with the contact and then create a new one. If this doesn’t work, delete the contact and then add it back in. Finally, if all else has failed, try restarting or updating your phone.

iPhone Cellular Network Issues

When you’re out and about, your network connection can get spotty. Whether you’re mountain biking at Ketam or downtown at the art museum, sometimes you just get a weak connection. There are a couple of quick fixes you can try to get an instantly stronger connection. First, try turning Airplane Mode off and on again by opening the Control Center and tapping the Airplane symbol. Next, try disconnecting your data by going to ‘Cellular’, then ‘Cellular Data’, and then ‘Toggle Off’. If this works, try toggling it back on again. Lastly, you can remove your SIM card and re-seat it properly to see if that was causing your issue.

iPhone Attempting Data Recovery

If you’re one of the few people seeing this bug, fear not. It usually seems to happen only when updating to iOS 10.01, and often times it is not actually a bug at all:

If it seems like your phone is stuck at “Attempting Data Recovery” while updating, try letting it sit for a while. Sometimes these updates can take much longer than expected. If you’ve left your phone alone for a couple of hours and are confident that it is indeed stuck, try forcing a phone restart. Since the iPhone 7 lacks the physical ‘Home’ button you may be used to, there is a new way to do this. Simply hold down the ‘Sleep/Wake’ and ‘Volume Down’ buttons at the same time until the Apple logo appears. If it does not, make sure your phone is charged and try again.

iPhone Stuck on Startup

Sometimes when you reboot your iPhone, you’ll notice that it doesn’t seem to be starting properly. If your phone is getting stuck at the startup, connect it to your PC/Mac and open iTunes. Then force a restart using the above method. Once it gets to the ‘Recovery Mode’ screen, you will be asked if you’d like to ‘Restore’ or ‘Update’. Simply select ‘Update’ and allow iTunes to reinstall iOS. While you will not lose any of your personal data, it is always a good idea to backup any important data beforehand.

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